Last Updated: January 1, 2025
1. Introduction
Rank First Technologies ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website or interact with our AI agents.
2. The Data We Collect
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Data: includes first name, last name, username or similar identifier.
- Contact Data: includes billing address, email address and telephone numbers.
- Technical Data: includes IP address, login data, browser type and version.
- Usage Data: includes information about how you use our website, products and services.
3. Voice Data & Call Recording
Our services include AI-driven voice agents that may handle inbound or outbound calls. By using these services, you acknowledge and agree that:
- Recording: All calls initiated by you to our system, or by our system to you (or your clients), may be recorded for quality assurance, compliance, and training purposes.
- Transcription & Analysis: We utilize automated speech-to-text technology to create transcripts of these calls. These transcripts are analyzed by AI algorithms to extract sentiment, intent, and action items.
- Storage: Audio recordings and transcripts are stored securely in our encrypted cloud infrastructure.
- Usage: This data is used to improve the performance of our AI models and to provide detailed analytics dashboards to our enterprise clients.
4. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- To analyze call quality and improve our conversational AI algorithms.
- Where we need to comply with a legal or regulatory obligation.
5. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way. All voice data is encrypted at rest and in transit.
6. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at: hello@rankfirst.tech